Support library
Help Center
Clear answers for renters and owners before you request a boat, confirm trip details or list your fleet.
Browse topics
Guidance for renters and owners
Find practical answers about requests, payment readiness, deposits, cancellation, safety basics and owner listing quality.
How EnjoyBoat verifies listings
Understand owner, boat, photo, insurance and captain verification badges.
renterUnderstanding prices, fees and deposits
Learn how base prices, captain fees, fuel, cleaning fees and deposits are shown.
renterCancellation and bad weather basics
Know what to check before booking around refunds, rescheduling and weather.
renterHow deposits and damage claims work
Understand security deposits, claims, renter responses and admin review.
renterHow to request a refund
Learn when and how renters can request refund review.
renterHow to contact support about a booking
Use tracked support tickets for booking, refund, payment and claim issues.
renterRenter safety and booking responsibilities
What renters should confirm before requesting or booking.
ownerHow to make your listing launch-ready
Improve trust, photos, policies, pricing and response quality.
ownerWhat documents should owners prepare?
Prepare insurance, license, captain and boat information for verification.
ownerSubmitting damage claim evidence
What owners should include when making a damage claim.
ownerHow owner support tickets work
Owners can open tracked tickets for listing, payment, quality and booking issues.
ownerQuality operations and listing flags
Understand why admin may flag a listing for cleanup.
ownerOwner legal and safety responsibilities
A launch checklist for owners before accepting bookings.
bothSafety expectations for boat rentals
Basic safety expectations for owners, captains and renters.
bothHow to report a suspicious listing
Use private reports to alert EnjoyBoat about inaccurate or suspicious listings.
bothWhat happens after I send a booking request?
Understand the request, owner response and confirmation flow.
bothCancellation, weather and refund basics
Understand request bookings, weather changes, refunds and manual review.
bothInsurance and verification badges
Learn what insurance checks and verification badges mean.
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Soporte y claridad
Help resources for confident planning
EnjoyBoat mantiene rutas claras para preguntas generales, preparación de propietarios, guía para arrendatarios, reportes y soporte de cuenta. Usa el canal adecuado antes de confirmar si algo no está claro.
Help topics for renters and owners
¿Necesito licencia náutica?
Los requisitos dependen del destino, el tipo de barco y si incluye capitán. Confírmalo con el propietario antes de reservar.
¿Están incluidos combustible, capitán y depósitos?
Varía por anuncio. Revisa las políticas y pide al propietario confirmar qué incluye.
¿Puedo cancelar una solicitud?
Las condiciones varían según anuncio y estado de reserva. Revisa la guía de cancelación antes de comprometerte.
¿Cómo obtengo ayuda?
Usa el Centro de confianza, soporte o contacto si los detalles no están claros o quieres reportar un anuncio.
¿Qué debo confirmar antes de pagar?
Confirma por escrito fecha, duración, invitados, ruta, punto de encuentro, capitán/skipper, combustible, depósito, total final, cancelación y clima.