Support library
Help Center
Clear answers for renters and owners before you request a boat, confirm trip details or list your fleet.
Browse topics
Guidance for renters and owners
Find practical answers about requests, payment readiness, deposits, cancellation, safety basics and owner listing quality.
How EnjoyBoat verifies listings
Understand owner, boat, photo, insurance and captain verification badges.
renterUnderstanding prices, fees and deposits
Learn how base prices, captain fees, fuel, cleaning fees and deposits are shown.
renterCancellation and bad weather basics
Know what to check before booking around refunds, rescheduling and weather.
renterHow deposits and damage claims work
Understand security deposits, claims, renter responses and admin review.
renterHow to request a refund
Learn when and how renters can request refund review.
renterHow to contact support about a booking
Use tracked support tickets for booking, refund, payment and claim issues.
renterRenter safety and booking responsibilities
What renters should confirm before requesting or booking.
ownerHow to make your listing launch-ready
Improve trust, photos, policies, pricing and response quality.
ownerWhat documents should owners prepare?
Prepare insurance, license, captain and boat information for verification.
ownerSubmitting damage claim evidence
What owners should include when making a damage claim.
ownerHow owner support tickets work
Owners can open tracked tickets for listing, payment, quality and booking issues.
ownerQuality operations and listing flags
Understand why admin may flag a listing for cleanup.
ownerOwner legal and safety responsibilities
A launch checklist for owners before accepting bookings.
bothSafety expectations for boat rentals
Basic safety expectations for owners, captains and renters.
bothHow to report a suspicious listing
Use private reports to alert EnjoyBoat about inaccurate or suspicious listings.
bothWhat happens after I send a booking request?
Understand the request, owner response and confirmation flow.
bothCancellation, weather and refund basics
Understand request bookings, weather changes, refunds and manual review.
bothInsurance and verification badges
Learn what insurance checks and verification badges mean.
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Support et clarté
Help resources for confident planning
EnjoyBoat garde des chemins clairs pour les questions générales, la préparation des propriétaires, l’aide aux locataires, les signalements et le support compte. Utilisez le bon canal avant de confirmer si quelque chose est flou.
Help topics for renters and owners
Ai-je besoin d’un permis bateau ?
Les exigences dépendent de la destination, du type de bateau et de la présence d’un capitaine. Confirmez avec le propriétaire avant de réserver.
Le carburant, le capitaine et les dépôts sont-ils inclus ?
Cela varie selon l’annonce. Consultez la section conditions et demandez au propriétaire de confirmer ce qui est inclus.
Puis-je annuler une demande ?
Les conditions d’annulation varient selon l’annonce et le statut de réservation. Consultez les règles avant de vous engager.
Comment obtenir de l’aide ?
Utilisez le Centre de confiance, le support ou les pages de contact si les détails sont flous ou si vous souhaitez signaler une annonce.
Que dois-je confirmer avant de payer ?
Confirmez par écrit la date, la durée, le nombre d’invités, l’itinéraire, le point de rendez-vous, le capitaine/skipper, le carburant, le dépôt, le total final, l’annulation et la météo.